Contact Us
Contact Us
Irufe values clear, timely communication. Our dedicated support team is available to assist with general inquiries, developer submissions, and any concerns requiring attention. For direct contact, please use the email below.
Support: [email protected]
General Inquiries
For questions related to account management, billing, product features, partnerships, or other non-technical topics, please reach out via email. To help us respond efficiently, include:
- Organization name and the primary contact person
- Preferred method and times to be reached
- A concise summary of your inquiry and any relevant reference numbers
- If applicable, your account ID or subscription details
We strive to provide a thorough response during our standard support window. Messages received outside business hours will be addressed on the next business day.
Developer Submissions
Developers and technology partners seeking to publish apps, integrations, or access Irufe APIs should submit a formal proposal. Please supply:
- Project name and a concise overview
- Technical documentation or API references
- Authentication method, security posture, and data-access scope
- Privacy considerations and compliance measures
- Onboarding plan, pricing intent, and terms of engagement
- Lead developer contact and any requested access details
Submit materials to [email protected] with the subject line “Developer Submission: [Project Name].†We acknowledge receipt within 1 business hour during normal hours, and a dedicated reviewer will provide next-step guidance within 2–3 business days. If additional information is required, we will request it directly in our correspondence.
Response Times
Irufe commits to transparent, timely communication. Typical response windows are:
- General inquiries: Acknowledgement within 1 business hour during support hours; substantive reply within 1 business day.
- Developer submissions: Acknowledgement within 1 business hour; initial review within 2–3 business days; final decision or onboarding within 5–10 business days.
- Security incidents or critical issues: Immediate acknowledgement with triage updates within 24–48 hours.
Support hours are Monday–Friday, 09:00–18:00 UTC. Messages received outside these hours are addressed on the next business day.
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